Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Joe Freeman
  • June 24, 2015
  • Joe Freeman

Exigent Rate Increase of 2013 to Be Rolled Back

The United States Postal Service received permission to increase postage rates by three cents in January of 2014 under the Exigent Rate Case request. In a bit of a surprise move to consumers, less than a year later the courts have ruled that the USPS can’t keep this increase in place forever.

  • BPO Bulletin

Ken Neal
  • June 17, 2015
  • Ken Neal

A Few Words About Managing Diverse Corporate Campus Logistics Activities

Because they often do not have the expertise or necessary resources, enterprises tap large commercial real estate firms to manage diverse corporate campus logistics activities.

  • BPO Bulletin

Ken Neal
  • June 15, 2015
  • Ken Neal

Another Example of the Benefits of Workflow Automation

Many companies are challenged to improve outdated document workflows so business transactions can be completed more efficiently. Some of these companies are meeting the challenge by implementing automation technology and strategies.

  • BPO Bulletin

Ken Neal
  • June 2, 2015
  • Ken Neal

Outdated, Inefficient Workflows Still hindering Business Productivity

A major pain point for many companies is improving manual, paper-intensive and often antiquated document workflows so business transactions can be completed more efficiently. Some companies are gaining significant benefits by implementing automation technology and strategies.

  • BPO Bulletin

Ken Neal
  • May 5, 2015
  • Ken Neal

A New Science for Document Processes

Processing physical documents such as insurance claims forms, records or paper invoices can be labor intensive and costly. But it doesn’t have to be.

  • BPO Bulletin
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