BPO Industry Trends & Analysis

Many organizations choose a contingent workforce model to staff a variety of positions ranging from back office to production. But this increases the workload on business managers who are burdened with onboarding, training and supervising contract workers.

• BPO Bulletin

I have some good news to share: Canon has been ranked 40 out of 100 on the 2015 Best Global Brands and third among Japanese Best Global Brands.

• BPO Bulletin

Canon Business Process Services has been named by CIOReview magazine as one of the publication’s Top 20 Most Promising Legal Technology Solution Providers in 2015.

• Legal Services Brief

Insurers continuously look for ways to deliver faster claims resolution, quicker responses to inquiries and proactive communications to policyholders. We have just published a brief that highlights steps your organization can take to advance claims processing.

• BPO Bulletin

A recent Law Technology News article poses an important question. “How do notions of continuous improvement amidst constant change play out when it comes to information governance?”

• Legal Services Brief