BPO Industry Trends & Analysis

A recent Legaltech News article makes that point that enterprise data continues to grow, creating an information governance problem for all organizations.

• Legal Services Brief

Obstacles in the way of eInvoice adoption remain, at least in the U.S. The slow pace of eInvoice adoption in the US where eInvoice capability is not government mandated suggests organizations should not wait.

• BPO Bulletin

The pace of implementing tools such as supplier portals that enable suppliers to submit invoices electronically has outpaced supplier adoption.

• BPO Bulletin

Earlier this year I posted several columns discussing how to break through five key obstacles companies often face when automating their accounts payable (AP) process.

• BPO Bulletin

​Response times are critical to businesses interested in delivering a positive customer experience. Rethinking how your company handles incoming physical mail and digital information can be an important component to customer satisfaction levels.

• BPO Bulletin