Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Joe Freeman
  • July 27, 2016
  • Joe Freeman

Mail Management as a Gateway to Improving Many Business Processes: Part One

Since today’s mail center continues to evolve in ways that add value and also serves as a gateway to supporting and improving so many business processes, operating it efficiently is a key element of an enterprise’s success.

  • BPO Bulletin

Ken Neal
  • July 12, 2016
  • Ken Neal

A New Approach to Outsourcing Corporate Campus Logistics Services: Part 1

Our recent survey report on facilities management trends spotlights a significant new approach in outsourcing corporate services delivered at large corporate campuses with thousands of employees.

  • BPO Bulletin

James Allen
  • July 8, 2016
  • James Allen

Tackling Automation Challenges in the Insurance Industry

A recent “Property Casualty 360 News” article addresses two important issues: how automation and workflow are among the biggest challenges the modern insurance industry faces today and how new technologies can improve business process management.

  • BPO Bulletin

Ken Neal
  • July 5, 2016
  • Ken Neal

E-Discovery Market has Momentum

According to a Legaltech News article, the e-discovery market has momentum on its side. The article states: “A recent IDC report found that while the global e-discovery market hit $10 billion in 2015, it is on pace to reach $14.7 billion by 2019..."

  • eDiscovery Trends

Scott Paster
  • July 5, 2016
  • Scott Paster

The Importance of Records Retention

While my focus for this post is on records retention, I’d like to first spotlight our perspective on the broad topic of information governance (IG).

  • Legal Services Brief
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