BPO Industry Trends & Analysis

Since today’s mail center continues to evolve in ways that add value and also serves as a gateway to supporting and improving so many business processes, operating it efficiently is a key element of an enterprise’s success.

• BPO Bulletin

Our recent survey report on facilities management trends spotlights a significant new approach in outsourcing corporate services delivered at large corporate campuses with thousands of employees.

• BPO Bulletin

A recent “Property Casualty 360 News” article addresses two important issues: how automation and workflow are among the biggest challenges the modern insurance industry faces today and how new technologies can improve business process management.

• BPO Bulletin

According to a Legaltech News article, the e-discovery market has momentum on its side. The article states: “A recent IDC report found that while the global e-discovery market hit $10 billion in 2015, it is on pace to reach $14.7 billion by 2019..."

• eDiscovery Trends

While my focus for this post is on records retention, I’d like to first spotlight our perspective on the broad topic of information governance (IG).

• Legal Services Brief