A Roadmap for Innovation: Part 3

Scott Paster
by Scott Paster
August 29, 2017
Legal Services Brief

This is my third and final post in this series, which relates how we teamed with a leading law firm, Procopio, to help the firm achieve important business advantages via digital technologies and innovative business process improvement approaches. 

Over time, Procopio looked to build on the gains the firm was realizing from the consulting, records management services and best practices that Canon was delivering. The new goal was to leverage similar approaches to drive process improvements in the firm’s office administrative services, including its copy and print center operation. Like the firm’s thoughtful approach to solving its clients’ problems, Procopio joined forces with Canon to solve its own business challenges and create a blueprint for growth and competitive advantage during the next several years. The strategy, currently unfolding, includes capitalizing on digital technology and workflow automation to drive more efficient business processes, including reduced paper usage.  

While continuing to oversee Procopio’s records management program, Canon has expanded its services to include managing print center operations for all of the law firm’s main offices. This includes creating a digital intake center, a hybrid mail room and scanning service that uses specialized mail scanning technology and workflow techniques to convert physical mail into digital information immediately upon receipt. With the digital intake center, currently being implemented in a phased rollout, documents will be received, opened, scanned and ingested into Procopio’s workflow.

With these new approaches, Procopio and Canon are supporting the firm’s vision of innovation and business process improvement with a special focus on maintaining a competitive edge and delivering the highest quality client service.

Feel free to visit the Legal Services page of our website for information on industry trends and best practices including white papers, case histories and more.

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