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Organizations need to ensure that processes such as printing, copying, scanning
and faxing are helping their professionals readily access the information they need
when they need it. These are the reasons Canon Business Process Services offers
managed print services, a program that gives enterprises full control over their
office print devices. Our comprehensive approach consists of a methodology and an
First we assess our client’s current situation, including total cost of ownership
as well as current and future requirements. We then help the organization develop
a print strategy and road map for implementation, including cost savings and quality
improvement opportunities. The second phase includes a controlled migration from
the present to the desired mode of operation, parts or all of which can be staffed,
executed and managed by our experienced managed services professionals. The third
step is where the agreed upon services are delivered according to a service level
agreement (SLA) with an emphasis on continuous improvement.
Fleet monitoring – Our experts use print infrastructure management tools to monitor
all equipment, regardless of brand, for service or supply needs.
Client reporting – We report fleet performance according to a pre-agreed upon SLA.
Our reporting services can include documenting our interventions and solving problems
before they arise.
Help desk services – We provide a single point of contact for handling client requests
as well as managing, coordinating and resolving print-related incidents.
Total equipment maintenance – We can manage the maintenance of all equipment, regardless
of brand, service provider and ownership status.
Configuration and change management – We quickly execute change requests, report
these activities and maintain an accurate configuration management database for
efficient provisioning and management of IT services.
Consumable and supply management – We carefully manage paper and toner supply to
ensure uninterrupted service and cost-effective stocking. We can provide procurement
for all consumables, and remote monitoring to ensure urgently needed supplies arrive
Continuous assessment – We continually collect and monitor data on the device fleet
and its staffing with an eye on management, right-sizing and continuous service
Financial and asset management – We help customers optimize their balance sheets
by supplying devices, financing, interdepartmental cost allocation and billing.
Learn how you can effectively measure, monitor and improve your document processes.Read white paper
Read this InfoTrends report detailing how organizations can improve business processes and enjoy greater cost saving by outsourcing key business processes. Read report
Learn how implementing a print strategy cuts costs for a diversified financial services leader. Read case study
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