Print Services

Optimize your fleet with a comprehensive management approach

Methodology

First we assess our client’s current situation, including total cost of ownership as well as current and future requirements. We then help the organization develop a print strategy and road map for implementation, including cost savings and quality improvement opportunities. The second phase includes a controlled migration from the present to the desired mode of operation, parts or all of which can be staffed, executed and managed by our experienced managed services professionals. The third step is where the agreed upon services are delivered according to a service level agreement (SLA) with an emphasis on continuous improvement.

Infrastructure

Fleet monitoring – Our experts use print infrastructure management tools to monitor all equipment, regardless of brand, for service or supply needs.

Client reporting – We report fleet performance according to a pre-agreed upon SLA. Our reporting services can include documenting our interventions and solving problems before they arise.

Help desk services – We provide a single point of contact for handling client requests as well as managing, coordinating and resolving print-related incidents.

Total equipment maintenance – We can manage the maintenance of all equipment, regardless of brand, service provider and ownership status.

Configuration and change management – We quickly execute change requests, report these activities and maintain an accurate configuration management database for efficient provisioning and management of IT services.

Consumable and supply management – We carefully manage paper and toner supply to ensure uninterrupted service and cost-effective stocking. We can provide procurement for all consumables, and remote monitoring to ensure urgently needed supplies arrive in time.

Continuous assessment – We continually collect and monitor data on the device fleet and its staffing with an eye on management, right-sizing and continuous service improvement.

Financial and asset management – We help customers optimize their balance sheets by supplying devices, financing, interdepartmental cost allocation and billing.