Mail Services

Leverage advanced technology to improve efficiency and productivity

Mail technology is steadily evolving and choices can be overwhelming for many organizations. Solutions such as digital mail and automated tracking hold potential to further streamline operations, reduce costs and improve accountability.

Digital Mail

Digital mail combines traditional mail management services with the conversion of incoming, scannable physical mail into a digital form in the mail center. The digital images and metadata are pushed into an enterprise’s digital information systems and a link is delivered electronically to the addressee. This service offers several important benefits, including the ability to quickly and securely deliver important information to mobile and remote employees who access their office mail on mobile devices or laptops. Other benefits include lowering the volume of unwanted mail, improving the ability to track mail delivery and better meeting sustainability goals by reducing paper.

Canon Business Process Services recognizes that organizations have different privacy policies for opening mail, so our digital mail solution offers different service levels that give companies flexibility. One option converts all incoming, scannable mail and enters it into digital workflows. Another option allows employees to instruct the mail center on which mail pieces to scan and enter into the workflow. A third approach enables employees to receive digital images of mail pieces and instruct the mail center to deliver or dispose.

ATS

Our automated tracking software (ATS) enables organizations to annually track millions of pieces of inbound, outbound and accountable interoffice mail, as well as overnight and courier deliveries. The ATS system documents the movement of mail and deliveries from the sender’s desktop to the recipient’s desktop across the enterprise and between cities and countries. It helps reduce the costs and errors associated with manual mail processing, and supports better management of vendor services.

Additionally, our ATS system also is integrated with our MAX business performance management system. MAX enables trained employees to use Six Sigma methodologies and quality management tools to track key performance indicators (KPI) such as mail volume and on-time package delivery.