When your e-business and retail stores depend on processing 11,500 packages a day,
shipping and receiving, mail, merchandising and even office reception become critical
operations. That's why one of America's largest retailers turned to Canon Business
Process Services (CBPS) for help. With operations including a chain of prominent department
stores, a thriving catalog business and e-commerce functions, this company has 150,000
associates on staff. They needed an in-house managed services partner who could
run back-office operations at the pace of e-commerce.
The corporate headquarters served as the operational hub for the organization—providing
the retail stores, catalog and e-commerce operations with administrative, shipping
and receiving, records management, product sourcing and distribution services.
As the e-commerce side of the business began to grow rapidly, the inefficiency of
these activities caused a serious bottleneck. Improvements were called for in the
productivity of selling space, inventory control, document and records management,
overhead expenses and gross margins. Canon Business Process Services looked at the
CBPS relied on more than technology to solve these business challenges. Instead,
the solutions were developed by first addressing business process needs, as well
as management and staffing requirements. Only then were the appropriate new technologies
The results from CBPS's innovative approach to solving operational problems are
significant and can be accurately measured in terms of cost savings, productivity
gains and improved customer satisfaction levels.
• Safe Harbor Certification
©2013 Canon Business Process Services, Inc. All rights reserved.
Reproduction in whole or in part without permission is prohibited.