The Human Resources (HR) division for a leading technology services provider is
keenly aware that supporting its large mobile workforce requires careful documentation.
That generally means voluminous amounts of paper. Larger HR departments can have
more than 100 different document types. Canon Business Process Services (CBPS) was brought
in to digitize the company's HR documents and help meet several important business
The corporate headquarters served as the operational hub for the organization—providing
the retail stores, catalog and e-commerce operations with administrative, shipping
and receiving, records management, product sourcing and distribution services.
As the e-commerce side of the business began to grow rapidly, the inefficiency of
these activities caused a serious bottleneck. Improvements were called for in the
productivity of selling space, inventory control, document and records management,
overhead expenses and gross margins. Canon Business Process Services looked at the
CBPS relied on more than technology to solve these business challenges. Instead,
the solutions were developed by first addressing business process needs, as well
as management and staffing requirements. Only then were the appropriate new technologies
The results from CBPS's innovative approach to solving operational problems are
significant and can be accurately measured in terms of cost savings, productivity
gains and improved customer satisfaction levels.
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