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When an organization outsources business processes in order to gain significant
benefits, it is essential to establish the new relationship on a sound foundation.
When we begin a transition, our goal is that every person in our client’s organization
will notice a positive difference from day one.
Canon Business Process Services (CBPS) has successfully implemented comprehensive
transition plans, backed by industry best practices, for more than 1,000 client
installations. Our unparalleled experience is part of what makes the CBPS approach
This plan contains five core elements:
1. Discovery and documentation take place so that our transition team achieves a
deep understanding of our client’s current state, expectations and deliverables.
We develop and document process flows for the services to be provided and define
the resources required.
2. Approach and methodology deploy tools and processes that enable us to implement
change in a complex, outsourced environment. We utilize tested processes, tools
and reporting components — all delivered by a dedicated transition team.
3. A resources and project team assumes control of our client’s current environment
— typically for 30–60 days, including people, tools and technologies. CBPS operation
employees, managers, directors and executives at every level are involved. This
is a collaborative effort to identify major tasks, milestones, transition team members
4. The communications strategy and plan outline how the individuals and teams will
interact, with defined frequency, objectives and resources available. A comprehensive
library of proven tools can be customized for our client’s environment.
5. Human resources expertise is engaged during early solution development, to ensure
that all employee requirements are considered. An HR representative is a member
of the implementation team, facilitating interviews, training, career development
opportunities and performance recognition.
Once on-site, we continue to monitor and improve business processes and make proactive
suggestions. Our objective is to increase productivity and ensure our client’s success.
Learn how we helped our client increase performance and gain better control of its mail, shipping and receiving operation while significantly reducing costs. Read case study
Learn how implementing a print strategy cuts costs for a diversified financial services leader. Read case study
Learn how we helped a major law firm organize records and improve servicesRead case study
Learn how we helped our client cut costs & improve efficiency in print services with a wraparound document process Read case study
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