Under constant pressure to improve business performance, many companies look to
increase efficiency and reduce the cost of their document management processes.
Canon Business Process Services (CBPS) is a Six Sigma organization.
We apply Six Sigma methodology and quality tools to measure and continuously improve
results for our clients’ document management operations. Our trained specialists
monitor outsourced document processes in order to uncover and eliminate waste and
Key elements of our approach include:
Service Level Agreements - Every important process is deconstructed
into measurable activities that are quantifiable in terms of speed, quality and
accuracy. We work closely with our clients to identify these activities and set
target metrics. Clients can be confident that performance will measurably improve.
MAX - Our Web-based software solution enables clients to closely
manage performance in near real time. We aggregate activity data from multiple sources
and integrate it into streamlined dashboards and automated reports. Clients can
then view performance in all the document processes that they have defined as critical
to the business — from enterprise level down to individual location and from daily
to rolling 12-month and/or calendar-year performance.
Six Sigma Tools & Continuous Improvement - Six Sigma is about
the implementation of a measurement-based strategy that focuses on process improvement
and variation reduction. It is 1) a structured and data-driven approach to deliver
improved client quality, and 2) a measurement of our process and product capability.
Six Sigma and standardized quality tools allow us to track our performance against
client requirements and proactively manage our operations.
We train our employees to:
Client Benefits – Our clients have access to a system specifically
designed to address real-life performance management situations in the outsourcing
relationship. Fast, accurate and meaningful disclosure of critical business activity
encourages improved performance and accountability. The user-friendly MAX Web interface
allows access to important service information and contract compliance data at any
CBPS managers use MAX to monitor and ensure that we are providing the best possible
service. They apply Six Sigma methodologies and quality tools to eliminate waste/defects
and continuously improve performance. The results are millions of dollars in savings
and significantly improved customer quality and satisfaction.
Learn how we helped a major retailer streamline its mail and back-office operations & increase efficiencies.
Learn how we helped our client increase performance and gain better control of its mail, shipping and receiving operation while significantly reducing costs.
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