Canon Business Process Services (CBPS) has consistently been recognized by clients
and the document management industry for its commitment to outstanding client service
and industry thought leadership. Here are a few recent highlights:
In a FORTUNE® magazine special section on outsourcing, Doug Lippert,
vice president of operations at PNC Financial Services Group, commented
on how performance management is a critical way to maximize investment in document
management because it helps drive continuous improvement.
“For ten years CBPS consultants have helped PNC improve the quality
and efficiency of its mailings. Every statement has to be correct. I don’t have
to worry about that now. CBPS looks for cost-saving opportunities before we have
a chance to ask.”
Doug Lippert, Vice President of Operations, PNC Financial Services Group
UPMC, one of the country’s leading health systems, leveraged Canon’s expertise in Six
Sigma-based methodologies to improve its EOB (Explanation of Benefits) and EOP
(Explanation of Payment) mailing processes and its print center operations.
“Canon Business Process Services mapped existing processes and
identified areas where potential defects might occur. They recommended implementing
new technology, management processes and a reporting system, all targeted to reduce
mailing errors and equipment malfunctions and create end-to-end accountability.
Our Director of ISD Operations stated: ‘I would gladly be a client reference for
the positive impact of Canon Business Process Services Kaizen Events.”
Michael Figliolia, Assistant Director, UPMC Supply Chain Management
Higgs Fletcher & Mack, one of the country's oldest and largest
full-service law firms, engaged Canon Business Process Services to streamline the
firm's document management processes.
“We selected Canon Business Process Services based on its depth of
technical expertise and innovative approach to reducing costs while increasing document
process efficiency. Our goal is to leverage technology and best practices to extend
our long-standing leadership in the practice of law. Partnering with CBPS supports
this commitment by improving the speed and efficiency of our document management
processes, and also extends our ability to help our clients succeed.”
Dave Whitson, Executive Director, Higgs Fletcher & Mack
Bremer Financial Services partnered with Canon Business Process
Services to reduce costs while bolstering its sustainability efforts. CBPS helped
the company do both by implementing document management best practices such as replacing
desktop printers with multifunction devices.
"Our paper usage volume dropped by millions of sheets, and we realized
thousands of dollars in savings."
Kathy Tucci, Vice President, Facilities and Administrative Services, Bremer Financial
Learn how we helped our client increase performance and gain better control of its mail, shipping and receiving operation while significantly reducing costs.
Learn how implementing a print strategy cuts costs for a diversified financial services leader.
Learn how we helped a major law firm organize records and improve services
Learn how we were able to save an award winning law firm money as well as improve efficiency.
Learn how we helped our client cut costs & improve efficiency in print services with a wraparound document process.
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